Payment and shipment
You can make payment by VISA/Mastercard after placing your order. The payment is secure via payment gateway FONDY.
For most EU countries, Cash on Delivery (COD) is also available for orders over 10 euros. The fee for this service varies from 1 euro to 7.50 euros depending on the country.
We have scheduled shipment days on every Monday, Wednesday, and Friday. Orders that are either prepaid or opted for cash on delivery (COD), and placed before 17:00 (5:00 PM) on these days, will be shipped out on the same day. Please note that this is a temporary schedule, and after March 31, 2024, we plan to return to daily dispatches. The shipments are sent via Post service and come with tracking capabilities.
The estimated delivery time largely depends on your residing country, but it generally takes about 2-4 business days in most cases. Upon finalizing your order and selecting your country, you will be provided with information regarding the available delivery services for your location.
The shipping fees are directly correlated with the total amount of your order, meaning the higher the order value, the more cost-effective the shipping becomes. We only charge the postage costs from the postal service without adding any handling and packing fees.
Your items will be securely packed to ensure their protection during transit. We take great care in packaging to make sure that your items arrive in perfect condition. Our boxes are appropriately sized, and we ensure that all items are well-secured inside.
Good quality cosmetics are not returnable, but in some cases we can refund the money for the product, if, for example, the customer cannot pick up the product from the post office for good reasons (sudden move, illness, etc.).